I write this message with regards to the consistent grief and unequivocal failure being showcased by ZAIN Nigeria in Calabar, Cross River State. I have been a Zain subscriber since the year 2004. My Zain line, back then which was known as Econet Wireless, was the first gsm line I ever had. From the day I subscribed to this network in 2004 till date, it has been a case of continuous and consistent poor quality of service.

All my friends, immediate family members and relations who back then were all on the Zain network, have all migrated to other networks and have permanently dumped their Zain lines which have been since disconnected by the network due to inactivity. I am the only person and I mean, the only person, within my clique of friends and family members that still uses the Zain network. My only reason for being loyal to the Zain network even with her consistent failure is just because it was my first line and it happens to be the line I put in my Year Book during my High School graduation. I have always kept hanging on because I always have this feeling that the network (Zain Nigeria) will improve its services in Calabar, but it’s been six years and no change.

I am based in Calabar, Cross River State and I am talking with 6 years experience as a Calabar subscriber and as a bonafide witness to Zain Nigeria's perpetual failure in Calabar, Cross River State. I have been through uncountable dropped calls and general poor service. Often, even when my phone is on and with the network bar at maximum, when people try to reach me, it says "The Line you are calling is not responding" and this can happen for the whole day and its been almost a daily occurrence. I have tolerated these continuous hiccups and for six (6) years I have been loyal and I hope to remain with Zain Nigeria praying they improve.

This message comes as a cry from my heart because I am fed up with Zain Nigeria's services in Calabar.

However, as I have persisted for six (6) years, I intend to still hang on for as long as possible till change comes. However, now I need a reason to stay, as Zain Nigeria has failed consistently and when all my people in Calabar have abandoned Zain Nigeria, I still stood firm. Zain Nigeria has been through over four (4) network name changes with consistent network failure and am still here.

Please let this letter be seen as a reason for action to greatly improve your (Zain Nigeria) services in Calabar, Cross River State.

I still love you guys (Zain Nigeria).


Eta ‘Royalty’ Uso

N/B: This is an extract from the original e-mail I personally sent to Zain Nigeria’s Customer Care last year and twice this year but there was no response from them.


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